Refund and Cancellation

Due to the customized nature of our products tailored specifically to meet your requirements, we regret to inform you that we do not accept cancellations once an order has been placed. This policy is in place to maintain the quality and uniqueness of each item crafted according to your specifications.

Refund/Reshipment Policy

We are committed to delivering the highest quality products to our customers. In the rare event that you receive the wrong item or goods damaged during transit, we will initiate either a refund or reshipment, depending on your preference.

To process a refund or reshipment, please follow these steps

Unboxing Parcel Video:
To claim a refund or reshipment, it is mandatory to create an unboxing parcel video. This video should clearly show the unopened package, the condition of the received item, and any visible damage. This step is crucial for our quality control and to ensure a fair resolution.

Contacting Customer Support:
Once the unboxing video is ready, please reach out to our customer support team at customer support email(helloitsdeur@gmail.com) or phone number(+91 98115 21650). Attach the video to your communication and provide a brief description of the issue.

Review and Resolution:
Our team will review the video and assess the reported issue. If the claim is validated and falls within the scope of our refund/reshipment policy, we will promptly initiate the necessary steps to address the matter.

We understand that each customer’s situation may vary, and we are here to assist you throughout this process. Your satisfaction is our top priority, and we strive to provide the best possible resolution to any concerns you may have.

Thank you for choosing DEUR for your shopping needs. If you have any further questions or require assistance, feel free to contact our customer support team.

Need help?

Contact us at helloitsdeur@gmail.com for questions related to refunds and returns.